Privacy PolicyTerms of ServiceSecurity Overview
Last Updated:September 13, 2026
Platform: servescan.app • CreoForge

Terms of Service

Read the terms and conditions governing access and use of the ServeScan digital menu, catalog management, and QR studio platform.

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (whether individually or on behalf of an entity you represent, “User”, “you”, “Merchant”, “Venue Owner”, or “Business Owner”) and ServeScan(operated by CreoForge, “we”, “us”, “our”). By registering an account, accessing the administrative dashboard atdashboard.servescan.app, creating a menu or product catalog, or using any services available at servescan.app and its subdomains (including *.servescan.app) (collectively, the “Service”), you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, you must not access or use the Service.

2. Eligibility & Account Responsibilities

  1. Authority: You represent that you are at least 18 years old and have the full legal capacity and corporate authority to bind the restaurant, cafe, retail boutique, pop-up store, or business entity you represent.
  2. Account Security & Administration: Each registered account is intended for authorized administrative use by the designated business owner. You are responsible for safeguarding your login credentials (including passwords and any linked third-party accounts, such as Google Accounts). You must immediately notify ServeScan of any suspected unauthorized access or breach of security. ServeScan is not liable for any losses caused by unauthorized use of your account.
  3. Single Sign-On (SSO) Compliance: If you access ServeScan using Google Login, you agree to comply with Google's respective Terms of Service and ensure that your linked email account remains secure.
  4. Accuracy of Information: You agree to provide accurate, current, and complete registration details and to update them promptly as changes occur.

3. Plans, Pricing, and Billing Terms

A. Subscription Tiers & Free Tier

  • Free Plan: $0/month forever. Includes 10 MB storage, 10 uploads per day, up to 2 saved menus with 1 active menu, and up to 10 items per menu. The Free Plan includes standard sections, simple pricing variants, a default QR code, multi-currency support for 60+ nations, a mobile-optimized diner view, and ServeScan footer branding.
  • Pro Plan: $3.99/month or $35/year when billed annually. Includes 100 MB storage, 50 uploads per day, up to 5 saved menus with 3 active menus, and up to 50 items per menu. Pro includes sold-out controls with automatic daily reset, all section types, complex pricing variants, custom QR styling, a custom subdomain (brand.servescan.app), partial white-labeling that removes the ServeScan footer, multi-currency support for 60+ nations, and a mobile-optimized diner view.
  • Business Plan: $7.99/month or $70/year when billed annually. Includes 250 MB storage, 200 uploads per day, up to 15 saved menus with 10 active menus, and up to 150 items per menu. Business includes the Pro features with higher capacity.
  • Enterprise Tier: Custom pricing for restaurant chains and custom requirements. Enterprise plans may include tailored capacity, onboarding, support, and domain or branding requirements. Contact hello@servescan.app for details.

B. Payment Processors & Billing Authority

  • Global Transactions via Lemon Squeezy: For international transactions and subscriptions outside Indonesia, Lemon Squeezy, LLC acts as the Merchant of Record (MoR) with pricing billed in USD. Lemon Squeezy manages global sales tax, VAT calculation, invoicing, and subscription renewals.
  • Domestic Transactions via Midtrans: For domestic transactions in Indonesia, subscriptions are billed in Indonesian Rupiah (IDR) as specified on our published pricing schedules and processed securely through PT Midtransvia authorized payment channels (including QRIS, e-wallets, virtual bank accounts, and credit cards).
  • Automatic Renewals & Cancellations: Paid subscriptions renew automatically at the end of each billing cycle unless cancelled through your dashboard prior to the renewal date. You retain access to paid features until the expiration of the current paid billing period.
  • Refund Policy: Except where required by applicable law, payments are non-refundable. We do not provide prorated refunds for partial subscription periods or unused storage.

C. Grace Period, Downgrades & Quota Enforcement

  • 7-Day Grace Period on Overdue Accounts: If a paid subscription fails to renew due to payment issues or lapses, account holders are granted a seven (7) day grace period to renew or update their payment method without interruption to their live menus.
  • Automatic Deactivation After Grace Period: If an account is not renewed before the 7-day grace period expires, it will automatically revert to the Free Plan. Any active menus exceeding the Free Plan allowance (maximum 1 active menu) will be automatically deactivated until an upgrade or manual selection is made.
  • Retention of Inactive Menus: Menus created during paid subscription periods are not automatically deleted upon downgrade. They remain stored safely in your account in an inactive state.
  • Storage & Daily Upload Quota Enforcement: Account storage caps (10 MB Free, 100 MB Pro, 250 MB Business) and daily upload limits (10 Free, 50 Pro, 200 Business) remain strictly enforced before, during, and after any grace period. If your account storage exceeds the Free Plan limit upon downgrade, existing media will not be deleted, but new media uploads will be locked until usage is reduced below the quota or the subscription is renewed.

4. User-Generated Content (UGC) & Absolute User Responsibility

A. Content Ownership & License Grant

You retain full ownership and all intellectual property rights in and to the content you upload, submit, or display on ServeScan, including restaurant and store logos, dish and product photos, merchandise descriptions, prices, menu and catalog layouts, and business details (“User Content”).

By submitting User Content, you grant ServeScan a worldwide, non-exclusive, royalty-free, transferable license to host, store, cache, format, display, and transmit your User Content solely to the extent necessary to provide, optimize, and maintain the Service.

B. Sole Responsibility for Menus, Catalogs, Product Accuracy & Disclosures

You acknowledge and agree that you are solely and exclusively responsible for the content of your menus and product catalogs, including:

  • Allergen & Dietary Disclosures: Accurate tagging and disclosure of food allergens (e.g., nuts, gluten, dairy, shellfish, soy), dietary labels (e.g., Halal, Vegan, Vegetarian), and ingredient warnings.
  • Pricing, Truth in Advertising & Descriptions: Ensuring that displayed prices, variants, promotions, strikethrough discounts, taxes, and merchandise descriptions match actual charges, physical inventory, and comply with local consumer protection laws.
  • Food Safety & Retail Product Quality: ServeScan is strictly a digital software display platform. We do not prepare, inspect, handle, pack, or deliver food or retail products, we do not warrant product quality or fitness, and we do not process kitchen orders or commercial transactions.
  • Automated Stock & Inventory Status: While ServeScan provides automated and manual sold-out indicators, merchants remain solely responsible for managing physical stock and item availability.
  • Floating Contact Buttons & Third-Party Inquiries: ServeScan provides options for merchants to enable a floating contact button that redirects visitors to external communication channels (such as WhatsApp, Telegram, Email, or Messenger). ServeScan does not monitor, broker, verify, or handle any communications, order placements, bookings, or financial payments conducted via these third-party services. Any engagement or transaction occurring off-platform is strictly between you and your customer.

C. Prohibited Content & Strict Conduct Policy

You expressly agree that you shall NOT upload, post, transmit, or otherwise make available any User Content or use any language on your menus that:

  1. Is unlawful, defamatory, libelous, fraudulent, harassing, threatening, abusive, vulgar, obscene, pornographic, sexually suggestive, or promotes hate speech, discrimination, or violence against any individual or group.
  2. Infringes, misappropriates, or violates any third party's patent, copyright, trademark, trade secret, moral rights, or privacy/publicity rights (e.g., uploading food photos, logos, or marketing images without proper legal ownership or authorization).
  3. Contains software viruses, trojans, worms, malicious scripts, corrupted images, or code designed to interrupt, destroy, or limit the functionality of computer software, hardware, or edge networks.
  4. Uses misleading restaurant names, impersonates another dining establishment or entity, or falsely claims culinary certifications or endorsements.
  5. Involves unauthorized commercial messaging, spam, or attempts to harvest diner information without consent.

D. Content Moderation, Takedown & Account Suspension

  • Right to Moderate: ServeScan reserves the right (but assumes no obligation) to monitor, review, flag, refuse to display, or immediately remove any User Content that, in our sole discretion, violates these Terms or applicable law.
  • Immediate Termination for Severe Violations: Any upload of sexually explicit material, hate speech, malicious code, or fraudulent menus will result in the immediate termination of the offending account and permanent blacklisting of associated credentials without refund.

5. QR Code Use & Direct Routing

  • Direct Vector Routing: QR codes generated in our QR Studio route directly to your menu slug on the ServeScan edge network without passing through third-party advertising redirectors.
  • Merchant Printing Responsibility: Merchants are responsible for verifying scanned QR code destinations prior to bulk printing on physical table tents, coasters, or storefront signage.

6. Intellectual Property Rights of ServeScan

All software, visual interfaces, graphics, interactive preview canvas engines, QR vector generation scripts, templates, typography presets, codebases, and documentation comprising ServeScan (excluding your User Content) are the exclusive intellectual property of ServeScan and CreoForge, protected by international copyright, trademark, and trade secret laws. You agree not to reverse engineer, decompile, duplicate, resell, or exploit any portion of the Service without our express written consent.

7. Digital Millennium Copyright Act (DMCA) / Copyright Policy

If you believe that any content hosted on a ServeScan menu infringes upon your copyright, please send a written infringement notice containing:

  1. Identification of the copyrighted work claimed to have been infringed.
  2. Identification of the infringing URL or material on ServeScan (servescan.app/m/...).
  3. Your full name, contact address, telephone number, and email address.
  4. A statement of good faith belief that the use is unauthorized.
  5. A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.
Direct DMCA notices to: legal@servescan.app (Subject: “DMCA Takedown Notice”)

8. Indemnification

You agree to defend, indemnify, and hold harmless ServeScan, CreoForge, its founders, officers, directors, employees, contractors, agents, and licensors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

  1. Your User Content, menus, product catalogs, retail merchandise photos, descriptions, or branding uploaded to the platform.
  2. Any violation by you of these Terms or Acceptable Use Policies.
  3. Any food safety dispute, allergic reaction, food poisoning claim, retail product defect or warranty dispute, delivery or fulfillment dispute, consumer pricing dispute, or transaction/communication dispute between you and any diner, customer, or third party (including interactions arranged via floating contact buttons).
  4. Your violation of any third-party intellectual property or privacy rights.

9. Disclaimer of Warranties

The service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.

To the maximum extent permitted by applicable law, ServeScan and CreoForge expressly disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or free from harmful components, or that any defects will be promptly corrected.

10. Limitation of Liability

Limitation of Damages

To the maximum extent permitted by law, in no event shall ServeScan, CreoForge, or its affiliates be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of revenue, loss of business reputation, loss of data, dining disruptions, retail operational interruptions, or customer disputes, arising out of or in connection with your use of or inability to use the service.

Our total aggregate liability for all claims arising under or relating to these terms or the service shall be strictly limited to the greater of: (A) the total amount actually paid by you to ServeScan in the twelve (12) months immediately preceding the event giving rise to liability, or (B) fifty US dollars ($50.00 USD).

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which CreoForge is registered, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms shall first be resolved through good-faith informal negotiation. If unresolved within thirty (30) days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of that jurisdiction.

12. Modifications to Terms & Service

We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Last Updated” date at the top of this document and notify registered account holders via email or in-app dashboard notification. Your continued use of the Service following such notice constitutes your acceptance of the revised Terms.